Set up payment reminders

Automatic reminders

Declair can automatically follow up on outstanding invoices:

1. Go to Settings → Email.
2. Enable Automatic reminders.
3. Choose when the first reminder is sent (e.g. 7 days after the due date).
4. Set whether you want a second and third reminder (escalating in tone).

The reminder includes the original invoice as an attachment and optionally the payment link again.

Manual reminder

For a specific invoice:

1. Open the invoice with status Outstanding or Overdue.
2. Click Send reminder.
3. Adjust the text if needed and send.

Tone and personalisation

Under Settings → Email you can customise:

• The default reminder text
• Your email signature
• CC address for copies to yourself

Keep the tone friendly but clear. A short reminder with a payment link often works better than a threatening letter.

Tips

• Verify the customer's email address before enabling automatic reminders.
• For large amounts: call first, then send the reminder as confirmation.
• Use the outstanding overview on your dashboard to see overdue invoices at a glance.